Batam Marriott Hotel Harbour Bay

The staff were very friendly and helpful throughout our stay. Annisa, Raka, Sally and Mr. Lee took good care of us at the Goji restaurant. I have forgotten some names, but there was not a single person who was not friendly. The musicians at Goji were very good too. They accommodated our requests quickly, and played wonderfully well (the keyboard player, the sax player, the guitar player, and the lady singer). The location of the hotel is also excellent.

Everything is great! The hotel is just above the Harbour Bay, very convenient. Room is spacious, bed and pillows are comfortable. Swimming pool is clean with nice sea view especially during 4-6pm. On top of that, the hotel staff are the best. They very helpful and efficient, especially Kevin who made our stay at the hotel very enjoyable. He was very patient in answering our questions, recommending food in Batam and explaining the culture and religion. He introduced us to the restaurant's chef Dinar, who personally prepared for us a unique Batam local cuisine Ketupat (traditional rice cake), rendang sapi (beef rendang), sambal goreng hati (fried potota with chicken liver), absolutely delicious! Highly recommend! We’ll come back again.

I wanted to take a moment to express our heartfelt gratitude for the wonderful arrangements made during our stay. The decorations in our room and the thoughtful message written warmed our hearts. It is clear that your team goes above and beyond to make guests feel special, and we deeply appreciate the effort and care put into making our stay so delightful. Additionally, we thoroughly enjoyed the breakfast! The variety of food options was impressive, and everything we tried was delicious. As someone who enjoys spicy food, I must highlight how much I loved the sambal – it was absolutely flavorful and added an extra kick to my meal. Thank you once again for the exceptional hospitality and the attention to detail that made our stay so enjoyable. This experience will remain a cherished memory for us, and we look forward to visiting your hotel again in the future.

Staff are polite Room service food taste better and less salty then the first visit Buffet breakfast was good. Dinar noted that my mum could not eat spicy food and hence fried the mee goreng again without chilli Facilities such as pool and gym are well maintained

The service is impeccable right from check in to the final moment of checking out. Risya at the receptionist attended to us for both check in and check out and we have such a strong and positive impression of her even though it was just a few minutes worth. They upgraded our room, gave us a one-day complimentary hotel breakfast and celebrated my partner’s birthday with a whole group of staffs even without my request. Room service and in-room dining when requested came very swiftly unlike the usual slow services in other hotels.